Comfort Hotel

The staff were very attentive, caring, and helpful. The room was very clean, comfortable, and quiet at night. The location was close to being able to walk to everything we wanted to visit while at the same time not being close enough that outside noise and traffic would become a disturbance. The included breakfast was great, with lots of options, and was always topped up throughout the breakfast service. The staff working there were fantastic with the kids and would bring over colouring sheets and crayons every morning to our table.

It was a nice overall experience. It started with the check-in process. It was an easy and quick one. We were welcomed by a smile. We had to pay the parking fees which is CAD 22.6 ( $22 + tax ). There are plenty of parking slots all around the hotel. The hotel is nearby everything. It took us around 15 mins to walk to Clifton Hill. It is located in calm area. We booked a room in the 3rd floor away from the elevator to be away from noise. It was clean and beds were comfy. It is little bit small, but overall everything was okay The indoor pool is okay, but it is so small. But my kids enjoyed their time. It is open from 9AM to 9PM Breakfast was so nice with a lot of variety such as sausages, peeled boiled eggs, potato cubes ( different seasoning options are beside it to use), cheese, pan cakes, nutella, peanut butter, jam, butter, yogurt,.. I saw that the staff was so welcoming... They met us with a smile and greeting. They were keen to replace any empty items so fast. They keep the place in a good order noting that we went to the breakfast early at morning ( around 7AM ) and we were surprised that it was full of people.. By the way, there is extended seating area in the back ( in front of the gym ) In the lobby, there are coffee, hot drinks with some flavor syrups that you can add. Infront of that you can find two computers. I think that they are kind as a business center.

All front desk staff we encountered were friendly, helpful and accommodating. Similarly cleaning staff and others we crossed paths with were friendly and helpful. The room was clean, the towels changed daily. The bed was comfortable. Having the mini fridge and microwave was a bonus. Our friends were directly across the hall which was very convenient. Having a short walk to the WEGO stop was great. Got to stretch our legs a bit but it wasn't a lengthy walk. Since our rooms were ready, we were allowed early check in which was appreciated. We were also allowed to leave our car a few hours after checking out to attend another attraction before heading home. Also much appreciated. It saved us moving the car and paying an additional fee for parking.

The room was very clean and well appointed-I liked the European feel of the room. Super comfy bed. Was walking distance from the Niagara and Horseshoe Falls as well as casinos and other attractions. The young lady at the check in desk was very friendly. I thought the price was great for being so close to the falls. We were there on a Wednesday so that helped with price I am sure. They also had a decent free breakfast according to my husband.

The property is well maintained. There are no visible damages. The room was spacious and clean. The pool was a nice size. There were 4 or 5 families in it at the same time and I didn't feel like we were on top of each other. They called in the early evening to check in with us to find out our estimated time of arrival. I appreciated this gesture. My girls enjoyed the pancake maker that was at the breakfast buffet. The hotel is about a mile from the falls so we walked to everything, which was really nice.